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Customer Survey
Are you a satisfied customer?  We need to know!
Our policy is to exceed our customer's expectations in service and performance.  This is your opportunity to rate our service and suggest improvements.  Continuous improvement is the key to customer satisfaction.  Please take a few minutes to complete the following survey and help us serve you better.  Thanks for your input.

Name
Email Address
Title
Company
Operations
1) How do you rate our performance on pickups?
2) How do you rate our performance on deliveries?
3) Effective communication of information?
4) Rate the overall knowledge/professionalism of the operations personnel.
Billing
5) How do you rate the timeliness of our billing?
6) How do you rate the accuracy of our billing?
7) Rate our response time to questions and concerns regarding invoices.
8) Rate the overall knowledge/professionalism of our billing personnel.
Safety
9) Rate the driver's adherence to onsite safety requirements.
10) Do we provide appropriate and safe equipment?
11) Are the drivers courteous and cooperative?
12) Rate the overall knowledge/professionalism of our drivers.
Overall
13) Do you feel we understand and meet your requirements?
14) Would you recommend us to other companies?
15) Do you have any suggestions to improve our service? (describe below)
16) Would your company like a representative to visit?
17) Comments:

 
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